If so, and you live in Illinois, and you called Charter Spectrum in 2021, your biometric privacy rights may have been violated — you could be entitled to compensation!
Illinois has a law in place called the Biometric Information Privacy Act of 2008 (BIPA) which requires that companies obtain informed consent before collecting anyone’s biometric data.
Our attorneys believe that Charter Spectrum may have been collecting, sharing or disclosing customers’ voice templates — without their consent — with Nuance, a voice biometrics company. We are conducting an investigation regarding a possible class action against Charter Spectrum, and potentially Nuance. If you are an Illinois resident who had Charter Spectrum and called their customer service department in 2021, just fill out the form on this page to find out more!